Skills & Competencies for Network Control Technician III

Network Control Technician III job profile

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JOB SUMMARY for Network Control Technician III

Monitors performance and performs maintenance processes to ensure network systems operate at required levels of speed and reliability.

JOB RESPONSIBILITIES for Network Control Technician III

Identifies and troubleshoots network issues and follows procedures to resolve problems. Documents network issues and configuration changes as soon as they occur. May perform upgrades, preventative maintenance, or equipment installation. Follows standard operating procedures to notify users of outages or changes to network status.

Network Control Technician III SALARY RANGE

BASE 50%
$103,369
TOTAL 50%
$107,161
Job Level
P03
Job Code
SC16000003
Education/Degree
Associate's Degree
Reports To
Manager

Network Control Technician III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Technician III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Network Control Technician III

1 Job Family Competencies – Technical Troubleshooting
Proficiency Level -3
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Describes key principles in troubleshooting customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Collects and reports recurring technical problems to identify root causes.
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Level 3 Behaviors
(Moderate Experience)
Executes guidelines and standards in troubleshooting to ensure good customer service.
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Level 4 Behaviors
(Extensive Experience)
Creates troubleshooting guidelines to help staff tackle technical problems efficiently and effectively.
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Level 5 Behaviors
(Mastery)
Adapts to new trends and technologies to provide effective and helpful technical troubleshooting support.
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2 Job Family Competencies – Help Desk
Proficiency Level -3
Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Describes the process workflow of standard help desk procedures.
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Level 2 Behaviors
(Light Experience)
Files and logs call requesting technical assistance into the help desk software.
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Level 3 Behaviors
(Moderate Experience)
Coordinates with other help desk resources to provide proper coverage in solving customer complaints.
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Level 4 Behaviors
(Extensive Experience)
Creates web pages using a variety of tools to maintain help desk procedures and instructions.
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Level 5 Behaviors
(Mastery)
Builds advanced methods and techniques to optimize help desk system functions to elicit customer problems.
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3 Network Control Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Technician III
Proficiency Level - 4
5 Competency for - Network Control Technician III
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Network Control Technician III

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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2 Core Competencies – Time Management
Proficiency Level -3
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Cites examples of prioritization methods used to manage and save time in the workplace.
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Level 2 Behaviors
(Light Experience)
Applies principles, habits, and skills in organizing schedules to manage time productively.
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Level 3 Behaviors
(Moderate Experience)
Assesses relevance of tasks to prioritize and produce better quality work.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to develop our employees' understanding of time demand and management.
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Level 5 Behaviors
(Mastery)
Builds a system to manage our business's workload and eliminate time-wasting activities.
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3 Network Control Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Technician III
Proficiency Level - 4
5 Competency for - Network Control Technician III
Proficiency Level - 5

Summary of Network Control Technician III skills and competencies

There are 0 hard skills for Network Control Technician III.
12 general skills for Network Control Technician III, Technical Troubleshooting, Help Desk, Linux, etc.
6 soft skills for Network Control Technician III, Attention to Detail, Time Management, Problem Solving, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Technician III, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be proficient in Problem Solving.

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